Needs a little TLC

I have not been able to watch videos from app when doorbell is rung or if motion is detected the camera/video never loads. The door bell itself has a very long delay from when rung at door to when app rings. Also when closing garage door the app will time out and say it didnt open/close I have to shut down app and manually close it,go back in and close/open it again.

moithetoy about Vivint, v2.1